Ep/029: Optimise YOUR Workflow with the RIGHT Supplier Strategy
"Suppliers need to be truthful. If there’s an issue, tell me, then fix it. As a business owner, you have to advocate for your business—whether it’s chasing down a missing order or ensuring your partners deliver on their promises. No one else is going to fight for your success like you will."
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🎙️ Welcome to Episode 29 of Storefront Strategies! 🎙️
In this week’s episode, we dive into Week 4 at Box Brand—a week filled with supplier frustrations, workspace overhauls, and lessons in balancing customer relationships with operational efficiency. If you’re running a business or dreaming of starting one, this episode is packed with relatable stories and actionable insights!
🛠️ What We Cover in This Episode:
Supplier Struggles:
Discover the tale of a missing vinyl delivery and how a trusted supplier let us down. Learn why having reliable partners is crucial and the steps you can take when things go wrong.Optimising the Production Area:
Explore how we reorganized our workspace to create a smoother, more efficient workflow. Small changes can make a big difference, and we’ll share what worked for us.Product Displays and Customer Feedback:
Learn how tweaking product placement led to better customer engagement. The story of our plushy toys and pre-printed t-shirts shows the power of thoughtful display strategies.Customer Stories and Lessons Learned:
From creating heartfelt Dandy Lion Christmas presents to managing a tote bag order that grew unexpectedly, hear how we tackled challenges and exceeded customer expectations.Weekly Income Report:
Find out how much we made this week (£250) and why fluctuations are part of the journey for any new business.
Timestamps for Episode 29
[00:00] Introduction
Recap of Week 3 and an overview of Week 4’s key themes.
Setting the tone: Adaptability and problem-solving in business.
[03:30] The Vinyl Supplier Issue: Lessons in Accountability
The missing delivery saga and supplier frustrations.
How advocating for a refund led to a decisive change in supplier relationships.
Key takeaway: Transparency and trust in supplier partnerships.
[11:15] Optimizing the Production Area
Recognizing inefficiencies in the workspace.
Creating a snug stock area and adding another work table.
How these changes boosted productivity and morale.
[18:40] Product Displays and New Opportunities
Evolution of the entrance shelves: From gallery to mugs to plushy toys.
Packing and organizing pre-printed T-shirts for better presentation.
Customer reactions and engagement.
[24:10] Customer Orders and Lessons Learned
Creating Dandy Lion Christmas presents that delighted customers.
The tote bag order: Managing a growing request and delivering exceptional service.
Lessons in managing timelines and exceeding expectations.
[30:50] Weekly Income Report and Takeaways
Week 4’s income: £250 and reflections on the lower takings.
Key lessons: Reliable suppliers, workspace optimization, and customer care.
Call to action: Evaluate your own supplier relationships and workflows.
[36:00] Conclusion
Encouragement to join the Facebook group and waitlist for Leading with Heart.
Closing reflections on the week’s challenges and opportunities.
💡 Key Takeaways:
Supplier Accountability Matters:
Build relationships with suppliers you trust, and don’t hesitate to advocate for your business when issues arise.Optimise Your Workspace:
Thoughtful adjustments can enhance productivity, reduce stress, and create a more professional environment for customers.Go the Extra Mile for Customers:
Small gestures, like covering postage for a delayed order, can leave a lasting impression and build loyalty.
📢 Join the Conversation
💬 Share Your Thoughts: Have you faced supplier challenges or revamped your workspace? Let us know in the Grow Your Business Facebook Group.
📚 Sign Up for the Waitlist: Don’t miss out on behind-the-scenes insights and actionable advice. Join the waitlist for Leading with Heart here.
Additional Resources:
For hands-on guidance in building your own business foundation, check out our free workshop, “Plan Your Business On One Page”. This workshop provides a step-by-step approach to creating a Business Model Canvas and action plan tailored to your goals.
Be sure to subscribe to Storefront Strategies for more actionable insights on building a successful brick-and-mortar business. And if you enjoyed this episode, please leave us a review!
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Get in Touch:
Have a question or want to suggest a topic? Email us at hello@leemidlane.com.
Stay tuned for more in-depth discussions, expert interviews, and actionable advice tailored for bricks and mortar entrepreneurs. Let's build strong foundations and thriving businesses together!
